Your Privacy Is Our
Top Priority

1.1 Registration and Account Information

When you create an account at betvor, we collect the following information:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — to confirm 21+)
• Residential address
• Preferred language

1.2 Financial and Identity Verification Information

To ensure legitimate transactions and prevent fraud, betvor may collect the following information:

• National ID (NID) or passport details
• bKash, Nagad, Rocket, or Upay account number (for transactions only)
• Deposit and withdrawal history
• Bank account details (where applicable)

1.3 Usage and Activity Information

To improve your betvor experience, we automatically collect:

• IP address and device type
• Browser type and version
• Login time and location data
• Game play history and preferences
• Session duration
• Navigation behavior on the platform

2.1 Service Delivery and Operations

The information we collect is primarily used for the following purposes:

• Creating, managing, and verifying your account
• Processing financial transactions (via bKash, Nagad, Rocket, Upay)
• Providing gaming services and bonuses
• Delivering 24/7 live chat support in Bengali
• Sending account-related notifications

2.2 Security and Fraud Prevention

Information is used to protect your account and funds:

• Detecting and preventing unauthorized access
• Monitoring suspicious activity
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Preventing the creation of multiple accounts

2.3 Improvement and Personalization

Information is used to personalize your experience and improve the platform. This includes recommending games based on your preferences, providing relevant promotional offers, and saving your language and currency preferences.

3.1 Service Provider Partners

Only the necessary information is shared with trusted technology and payment partners who assist in delivering our services. These partners are bound to comply with our privacy policy and may not use the information for any other purpose.

3.2 Legal Obligations

Information may be disclosed as required by law in response to a court order or a lawful request from a government or regulatory authority. We also cooperate with competent authorities in the investigation of financial crimes.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new authority. In such an event, we will notify you in advance by email.

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. betvor uses the following types of cookies:

• Essential cookies: Maintaining login sessions, ensuring security, and keeping core functionality active
• Functional cookies: Remembering your preferences (language, currency)
• Analytics cookies: Analyzing platform usage to make improvements

4.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some betvor services to not function properly.

7.1 External Services

The betvor platform uses services from game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers have their own privacy policies and may process information necessary for operating games.

7.2 Partner Assessment

We only work with third parties who comply with international data protection standards. Each partner is contractually required to meet our privacy standards.

8.1 Age Verification Policy

betvor is for persons aged 21 and above only. We follow a strict age verification process and do not knowingly collect personal information from minors.

If we discover that a minor has created an account, that account and all associated information will be deleted immediately.

9.1 Mobile Banking Information

Transaction information processed through bKash, Nagad, Rocket, and Upay is handled with the highest level of security. The following is ensured:

• Full mobile numbers are never stored in plain text
• Every transaction is completed through SSL encryption
• The policy of a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000 is enforced with security
• Withdrawals are usually processed within 10–45 minutes

9.2 Transaction Records

Financial statements and transaction history are stored for a specified period in accordance with legal and regulatory requirements. These records are also used for dispute resolution and account verification.

10.1 Updates & Amendments

betvor reserves the right to update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to the registered email address
• Display a notification when you log in to the platform

If you continue using the platform after the changes, you will be considered to have accepted the updated policy.

10.2 Policy Effective Date

The current version of this privacy policy is effective from January 2026. To request a copy of a previous version, email [email protected].

11.1 Privacy-Related Inquiries

Contact us for any questions, concerns, or requests regarding the privacy policy. Our team provides support in Bengali 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available in Bengali 24/7

11.2 Complaints Process

If you believe we have failed to protect your information, please contact us directly in the first instance. We will try to resolve your complaint within 7 business days. If the matter is not resolved, you have the right to file a complaint with the relevant authority.